RainChains.com Product Warranty
Effective Date: January 2020
The products you buy from RainChains.com come with a Limited Lifetime Warranty, as outlined below. If you have any questions about our warranty, please call us at (818) 347-6455 and we will be happy to answer any questions you may have.
Unconditional Warranty - 1 year
Our products carry a warranty for a period of one year from the date of purchase against failure for any reason, including weather effects such as wind, ice, snow and other temperature conditions. They are not guaranteed against failure due to improper installation, theft and vandalism or other non-natural damage. This includes the use of our products for anything besides draining rainwater from a roof to the ground.
The finish of our products is meant to age naturally in an outdoor environment; changes in the look of the product are normal and not covered by the warranty.
Limited Lifetime Warranty
Our products are guaranteed against defects in materials and workmanship for the lifetime of the product.
- As long as the product is produced and sold by us; discontinued items no longer carry a warranty.
- As long as the original customer owns the product. The warranty is not transferable to a new owner.
After one year, the Limited Lifetime Warranty does not apply to normal wear and tear from weather conditions, including wind, ice and snow. Rain chains have moving parts that will wear out over time; this is normal.