our secure Shopping Cart to select and order our products.
Click on 'our products' to browse.
order by phone call for free:
or call: (818) 347-6455
(Payments appear on your credit card statement as "RainChains.com")
You'll receive a confirmation email when you submit your order,
then a separate email when the order is shipped with UPS information and a tracking number.
Why use PayPal?
While PayPal costs us, the merchant, a little more in fees, it's really great for you, our customer.
Shop without sharing your financial information. When you pay with PayPal, your credit/debit card and bank account numbers are never seen by the seller or merchant. Your financial information stays safe. Plus, you get extensive protection against unauthorized payments sent from your account.
In-stock regular orders: we usually ship within 1-2 business days. Sometimes we may be out of stock and there can be a 1-2 week delay.
If a product is not in stock, we will tell you promptly.
2018 HOLIDAY SHIPPING SCHEDULE
Last shipping day to arrive before Christmas:
- Ground: December 17th
- 3-day Express: December 19th
- 2nd day Air: December 20th
- Overnight: December 21
We ship via FedEx Ground (Commercial and Residential) & Express. You can choose
before submitting your order. For Next Day Air service, please place
your order by phone at (818) 347-6455.
RainChains.com reserves the right to switch carriers (UPS, for example) when we think it will better serve our customers.
Let us know - for products in stock, we can often ship the
same day we receive your order. If you have a deadline, please
let us know what it is.
Please note: Customers using American Express cards will be required to sign for packages received via FedEx. This is for your protection and to minimize the chance for lost shipments.
FedEx Ground Shipping
Approximate business days in transit from RainChains.com
Returns are accepted, with a Return Authorization, ONLY IF the items are returned in unused
condition, in the original packaging. We understand if it "just wasn't what you had in mind" when you open the box.
We do NOT accept returns if the products have been installed and/or if any aging or non-shipping
damage has taken place.
Returns are refunded for the amount of merchandise only, this does not include shipping charges.
Please CALL US FIRST before returning goods for a Return Authorization Number (RAN).
items are sold "as-is" and are
- Patina items are subject to a 10% restocking fee if returned.
- Custom lengths are subject to a 15% restocking fee if returned; this includes all link chain lengths and any non-standard cup style lengths.
- All stainless steel products are subject to a 10% restocking fee if returned.
Our company is honored to serve our international customers.
Our preferred method of shipping is USPS Priority International. We
make international shipments once a week. A single chain sent
to BC Canada runs approximately $25 US and takes 1 week to
arrive. Heavier packages and other destinations may incur different
shipping charges and/or shipping durations.
Please call us at (818) 347-6455 or email firstname.lastname@example.org to place an international order.
International orders are handled with PayPal invoicing and payments only.
Citizens of the following
countries are among those that now enjoy our rain chain products:
NOTE: International shipments may incur duties, customs or import fees, and other charges. These vary from country to country and are not charged by our company. While RainChains.com takes certain precautions to minimize these charges, we cannot control them and are not responsible for final destination charges to your location.
We guarantee our products for a period of one year from the date
of purchase. If, for any reason, a product breaks or fails, just
return it. We'll either repair the item you returned or send you
a brand new one.
We do not share, sell or distribute
your name, Email or physical address, or any other information about
you with anyone, ever.
You can shop at RainChains.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:
128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
Industry leading encryption hardware and software methods and security protocols to protect customer information.
Compliance with the Payment Card Industry (PCI) Data Security Standard.
RainChains.com is registered with the Authorize.Net Verified Merchant Seal program.